Greenwood Communities and Resorts
  • Hilton Head Island, SC, USA
  • Full Time

JOB SUMMARY: Continuously exemplifies Greenwood Communities and Resorts mission, values and customer service philosophy of GCR in job performance and in relationships to others.  Team Work, Friendliness, Patience, Selflessness, Service, & Pride are the cornerstones to this position.

ESSENTIAL JOB FUNCTIONS: Greets and seats guests, presents menus to guests, informs them of special catch and soups. All guests must be treated in a manner to ensure their complete satisfaction. Always striving to exceed their expectations.  Answers phone and answers questions concerning the menu and restaurant.  Answer telephone and take guests reservations. Enter into reservation system.  Observe tables and keep track of clean, dirty and occupied tables.  Utilize reservation system to manage table inventory.  Enter non-reservation guests into reservation system and manage wait list, quoting accurate wait times.  Cleans, organizes and stocks menus at host area.  Interacts with guests upon arrival and as they leave the restaurant to ensure positive dining experience.  Maintain restrooms throughout shift. *** We also had dining room attendants doing this item.  Sweeping of front entrance area frequently.  All other duties as assigned.

GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS: Must possess an uplifting and polished presence with a genuine desire to enhance the guest experience with warm and gracious service.  1+ year of host experience in a fine dining or upscale restaurant or hotel setting. Those with luxury fine dining luxury hotel host experience will be preferred.  Prior experience with multi-line phones, reservations software such as Open Table, and MICROS experience preferred.  Must be computer proficient in Microsoft Office, Excel, Word, etc.  Must be able to work a flexible schedule that will include early mornings, late nights, weekends and holidays.  Organizational skills, multi-task oriented and knowledge of workplace safety procedures.  Must be able to be on their feet for up to 8 hours or more.

EDUCATION/LICENSURE/CERTIFICATIONS: High School Diploma or equivalent preferred

Greenwood Communities and Resorts
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