Greenwood Communities and Resorts
  • Hilton Head Island, SC, USA
  • Base + Commission
  • Full Time

JOB SUMMARY: Continuously exemplifies the Greenwood Communities and Resorts mission, values and customer service philosophy in job performance and in relationships to others. This position is responsible for assisting guests in the entire "vacation planning" experience, which includes front desk and call center functions.

ESSENTIAL JOB FUNCTIONS:

  • Providing the ultimate first impression of Palmetto Dunes Oceanfront Resort
  • Handles inbound calls, which can include general Resort inquiries, vacation quotes, activity bookings & accommodation bookings, and golf bookings
  • Responds to all incoming leads from different channels and formats (online, chat, text)
  • Follows up with all leads for resort-wide sales using lead management protocols and tools
  • Track lead & call information in appropriate formats
  • Cross-sell resort wide activities and merchandise
  • Other necessary duties as necessary to fulfill department needs
  • Adhere to and meet all department sales training techniques and requirements

GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS:

  • Strong written, verbal and social skills
  • Professional and courteous phone etiquette
  • Knowledge of local area, including Palmetto Dunes
  • Knowledge of resort activities
  • Ability to multi-task
  • Sales experience preferred
  • Computer skills word, excel, outlook

EDUCATION/LICENSURE/CERTIFICATIONS: High School Diploma or equivalent

WORK ENVIRONMENT:

  • In-office work
  • Extensive phone communication
  • No set schedule will require a flexible schedule to work a mixture of opening and closing shifts

SENSORY/PHYSICAL/MENTAL REQUIREMENTS:

  • Extended periods of sitting or standing required
  • Professional and neat appearance
  • Pleasant & cordial phone manner
  • Excellent communication skills
  • Strong Organizational skills a must

NOTE: Remote working is possible with certain required initial on site training.

 

Greenwood Communities and Resorts
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